Five steps. Full control.
Most partners in the cross-border healthcare space own one step of the process. MediGence owns all five. That is what makes the difference between a booking service and an infrastructure layer.
Clinical Pre-Assessment
Before any travel is approved
Every case begins with a thorough clinical review. Our medical team validates the diagnosis, confirms the treatment plan, and ensures the member is genuinely suited for cross-border care. This eliminates unnecessary travel, reduces complications, and sets clear expectations from day one.
Multi-Country Benchmarking
Finding the right fit, not just the cheapest option
We benchmark treatment options across 20+ countries and 500+ hospitals. We compare clinical outcomes, hospital accreditation, surgeon experience, and total cost. The result is a recommendation that balances quality with affordability — not a race to the bottom.
Pre-Confirmed Budget
Locked before travel begins
Before the patient boards the plane, your finance team has the exact cost. We achieve 98% budget accuracy because we negotiate directly with hospitals and lock in pricing in advance. No post-treatment surprises. No invoice disputes.
Invoice Transparency
Every line item visible
Every invoice is reconciled against the original treatment plan. Every line item is documented, explained, and verified. If something does not match, we flag it before you pay. You never sign off on a charge you cannot understand.
Post-Discharge Continuity
Recovery does not stop at discharge
When the patient returns home, a structured care plan follows them. Teleconsults with the treating doctor, local rehabilitation coordination, medication management, and recovery tracking. This is where most programmes fail. This is where we deliver.
Partner Feedback
What our partners say about the process.
"The five-step process gives us confidence that every cross-border case is clinically sound before travel is approved. The pre-assessment alone has prevented unnecessary trips and reduced our risk exposure significantly."
Dr. Aisha Bello
Medical Director, Continental Health Insurance
"What impressed us most is the post-discharge continuity. Our members used to fall through the cracks after returning home. Now every case has a structured recovery plan and a dedicated case manager."
Richard Tan
COO, Southeast Asia Benefits Corp
"The invoice transparency step changed everything for us. We now reconcile every charge against the original treatment plan. No more surprise invoices. No more disputes."
Jennifer Adebayo
Head of International Claims, Global Re Insurance Group
Process Insights
Deep dives into the MediGence methodology.
The 5-Step Framework That Eliminates Cross-Border Healthcare Chaos
Most cross-border healthcare providers own one step. Here is why owning all five — from pre-assessment to recovery — changes outcomes and costs.
Clinical Pre-Assessment: The Most Undervalued Step in Cross-Border Care
Without proper clinical validation before travel, 1 in 4 cross-border cases leads to complications or unnecessary procedures.
Why 98% Budget Accuracy Is Not a Marketing Claim
A breakdown of how pre-negotiated hospital rates, inclusive packages, and clinical pre-assessment combine to deliver near-perfect cost predictability.
Process FAQ
Questions about how the five-step process works.
Can't find what you're looking for? Reach out to our team directly.